ACR

Public Consumer2

Classic Texts


Bowling, Daniel & Hoffman, David (Editors), Bringing Peace into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. Jossey-Bass, 2003.

Bush, Robert A. Baruch & Joseph P. Folger, The Promise of Mediation: The Transformative Approach to Conflict (second edition). Jossey-Bass, 2005.

Cloke, Kenneth & Goldsmith, Joan. Resolving Conflicts at Work. Jossey-Bass, 2005.

Domenici, Kathy & Stephen W. Littlejohn. Mediation: Empowerment in Conflict Management. (second edition). Waveland Press, 2001.

Fisher, Roger & Shapiro, Daniel, Beyond Reason: Using Emotions As You Negotiate. Viking, 2005.

Fisher, Roger, Ury, William and Patton, Bruce. Getting to Yes (second edition). Penguin, 1991.

Friedman, Gary J., A Guide To Divorce Mediation—How To Reach A Fair, Legal Settlement At A Fraction Of The Cost, Workman Publishing, 1993.

Lenski, Tammy, Making Mediation Your Day Job: How to Market Your ADR Business Using Mediation Principles You Already Know. iUniverse, 2008.

Madonik, Barbara G., I Hear What You Say, But What Are You Telling Me? The Strategic Use of Nonverbal Communication in Mediation. Jossey-Bass, 2001.

Mayer, Bernard, Beyond Neutrality: Confronting the Crisis in Conflict Resolution. Jossey-Bass, 2004.

Moffitt, Michael L. & Bordone, Robert C. (Editors) The Handbook of Dispute Resolution, Jossey-Bass, 2005.

Moore, Christopher. The Mediation Process: Practical Strategies For Resolving Conflict (third edition). Jossey-Bass, 2003.

Mosten, Forrest S. Mediation Career Guide. Jossey-Bass, 2001.

Mnookin, Robert H., Peppet, Scott R & Tulumello, Andrew S. Beyond Winning: Negotiating To Create Value In Deals And Disputes. Harvard University Press, 2000.

Myers, Winslow, Living Beyond War: A Citizen’s Guide, Orbis Books. 2009.

Runde, Craig E. & Flanagan, Tim A., Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively. John Wiley & Sons, Inc., 2007.

Runde, Craig E. & Flanagan, Tim A., Building Conflict Competent Teams. John Wiley & Sons, Inc., 2008.

Runde, Craig E. & Flanagan, Tim A., Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams. John Wiley & Sons, Inc., 2010.

Schwarz, Roger. The Skilled Facilitator: A Comprehensive Resource for Consultants Facilitators, Managers Trainers and Coaches. Jossey Bass. 2002.

Snyder, Theda C. (editor) Women Rainmakers’ 101+ Best Marketing Tips. ABA Press, 1994.

Stone, Douglas, Patton, Bruce & Heen, Sheila. Difficult Conversations: How To Discuss What Matters Most. Penguin Books, 1999.

Stulberg, Joseph B. and Love, Lela P., The Middle Voice, Carolina Academic Press, 2009.

Ury, William. Getting Past No: Negotiating In Difficult Situations. Bantam, 1993.

Winer, Michael & Ray, Karen, Collaboration Handbook: Creating, Sustaining, and Enjoying the Journey. Amherst H. Wilder Foundation, 1994.

Winslade, John, & Gerald Monk. Narrative Mediation: A New Approach to Conflict Resolution. Jossey-Bass, 2000.